Return and Exchange Guidance
1. We have a 30-day return policy, which means you have
30 days after receiving your item to request a return.
2.You can return Chims Wear regardless of
the condition of the product. For Chimsband, we only
refund the unused portion.
3.To start a return, you can contact us at
chims119@gmail.com. Please note that returns will need to be sent to the
following address: [Chims Saeng-vit Korean Medicine Clinic. 3-4 Seocho-daero,
Seocho-gu, Seoul South Korea 06568 TEL: 82-2-595-7075 ]
4.You can always contact us for any return
question at chims119@gmail.com.
5. If the order/address, contact information, etc. are incorrect or not written, the order may be canceled.
6. The buyer is responsible for the round trip courier fee incurred for return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.
If more than 15 business days have passed since we’ve approved your return,
please contact us at chims119@gmail.com.
